Hostess

SCOPE OF JOB

As a Host/Hostess, you will be the first point of contact for our guests and present a positive first impression of the establishment's friendliness, excellent service and high standards.

MAIN RESPOSIBILITIES

• Welcoming and greeting visitors and guests upon their arrival and departure
• Escorting and seating customers to the dining and bar areas
• Engaging with guests to ensure they are happy with service
• Providing excellent customer service
• Managing the flow of guests into the dining and bar areas
• Providing accurate wait times and monitoring waiting lists
• Maintaining a clean and organised reception area
• Answering guests and visitors enquiries in a professional manner
• Tend to special guest needs and requests

BENEFITS

• 24 days paid annual leave
• Flexible working hours
• Free meal while on duty
• Up to 25% discount on company brands (Pizza Express, Marzano, Columbia Beach, La Boca, Columbia Steak House, Avli Tou Vasilea, Pokeloha, Columbia Confectionery, Columbia Beach Resort, House & Garden)
• Training and development opportunities
• Career advancement opportunities

REQUIREMENTS

Level of Experience

• Experience working as a Host/Hostess or Receptionist
• High school diploma; hospitality certification is a plus

Skills

• Fluent in Greek and English is a must
• Excellent phone etiquette and restaurant/ bar etiquette
• Strong planning and organizational skills
• Exceptional customer service and communication skills
• Ability to work in shifts as needed

Personality characteristics

• Warm, engaging and professional
• Confident and well presented
• Work under pressure and able to multitask
• Attention to detail